Divyang Sainik and Ex-Servicemen Support Mission

DIVYANG SAINIK AND EX-SERVICEMEN SUPPORT MISSION

Honour Their Service • Restore Dignity • Strengthen Their Future

A National Welfare, Rehabilitation and Empowerment Initiative of Veterans India

The Divyang Sainik and Ex-Servicemen Support Mission is a national initiative of Veterans India dedicated to the dignity, welfare, rehabilitation, empowerment and long-term support of disabled soldiers, veterans, ex-servicemen and their dependent families.

Those who served the nation in uniform carried responsibilities beyond ordinary duty. Many returned with physical injuries, disabilities, service-related health challenges, financial difficulties, employment concerns or family responsibilities that continued long after retirement.

Their service must not be remembered only during ceremonies.

It must be honoured through practical support, respectful engagement, institutional coordination and opportunities for a dignified and self-reliant life.

The mission seeks to connect eligible veterans and Divyang Sainiks with rehabilitation services, healthcare, assistive devices, welfare schemes, employment, entrepreneurship, education, legal guidance, digital support, housing assistance, mentorship and community recognition.

Supporting those who defended the nation is not charity.

It is a national responsibility.

Nation First • Patriot First

1. ABOUT THE MISSION

The Divyang Sainik and Ex-Servicemen Support Mission is designed to create a structured, transparent and need-based support system for eligible beneficiaries.

The mission seeks to:

• Identify Divyang Sainiks and ex-servicemen requiring assistance.
• Understand their medical, financial, professional and family needs.
• Facilitate access to government and institutional welfare schemes.
• Support physical rehabilitation and independent living.
• Provide assistive devices and accessibility solutions.
• Promote employment, entrepreneurship and skill development.
• Support education and career development of dependants.
• Provide legal, pension and documentation guidance.
• Build veteran mentorship and peer-support networks.
• Recognise the continuing contribution of ex-servicemen to society.
• Connect veterans with Veterans India, VPRF and community-service initiatives.
• Create a verified national database for responsible support and impact measurement.

The mission is not limited to financial assistance. Its focus is dignity, self-reliance, inclusion and long-term empowerment.

2. VISION

To build a nationally trusted and accessible support system in which every eligible Divyang Sainik and ex-serviceman can live with dignity, independence, recognition and meaningful opportunities.

3. MISSION

The mission aims to:

• Ensure that no deserving veteran remains unsupported because of lack of information, accessibility or institutional connection.
• Promote physical, economic and social rehabilitation.
• Facilitate healthcare and assistive support.
• Connect veterans with employment and entrepreneurship opportunities.
• Assist in pension, welfare and documentation matters.
• Support vulnerable and elderly ex-servicemen.
• Strengthen families of disabled and retired service personnel.
• Promote veteran-led mentoring and community leadership.
• Build partnerships with government departments, hospitals, corporates, educational institutions and professional bodies.
• Maintain transparency, privacy and accountability in all support activities.

4. GUIDING PRINCIPLES

4.1 Dignity Before Publicity

The dignity and privacy of every beneficiary shall remain more important than photographs, publicity or organisational promotion.

4.2 Empowerment Before Dependency

The mission shall prioritise rehabilitation, employability, entrepreneurship and independent living wherever possible.

4.3 Verification Before Assistance

Every support request shall be verified before fundraising, financial assistance or public appeal.

4.4 Need-Based Support

Assistance shall be provided according to verified need, urgency and available resources.

4.5 Accessibility and Inclusion

Programmes and digital systems should be accessible to persons with different physical, sensory and mobility requirements.

4.6 Transparency

All approved funds, materials and services should be recorded and reported through authorised systems.

4.7 Privacy and Consent

Medical, service, financial and family information shall not be shared publicly without informed consent.

4.8 Political Neutrality

The mission shall remain apolitical and shall not be used for electoral or party promotion.

4.9 Respect for Service

Every interaction with a veteran or disabled soldier shall reflect dignity, gratitude and professional respect.

4.10 Long-Term Engagement

Support should not end with one-time assistance where continuing rehabilitation, mentoring or livelihood support is required.

5. WHO MAY BE SUPPORTED

Subject to verification and approved eligibility guidelines, the mission may support:

• Divyang Sainiks.
• War-disabled veterans.
• Battle-casualty survivors.
• Ex-servicemen with service-related disabilities.
• Veterans with mobility, visual, hearing or other functional challenges.
• Ex-servicemen facing serious medical or financial difficulties.
• Elderly and vulnerable veterans.
• Widowed or dependent family members of eligible veterans.
• Dependants of disabled ex-servicemen.
• Veterans requiring rehabilitation, employment or livelihood assistance.
• Other verified categories approved under the mission policy.

The final decision shall depend on official records, documentary verification and the approved guidelines of Veterans India.

6. WHO IS A DIVYANG SAINIK?

For the purpose of this mission, a Divyang Sainik may include an eligible serving or retired defence or recognised security-service member who has suffered a permanent or significant disability due to:

• War.
• Operational duty.
• Training.
• Accident during authorised service.
• Injury sustained while performing official duty.
• Service-related medical conditions.
• Other verified circumstances recognised by the competent authority.

The mission shall respect official disability classifications and shall not independently determine medical disability.

7. WHO IS AN EX-SERVICEMAN?

An ex-serviceman is a person recognised as such under applicable government rules and service records.

Veterans India shall not independently grant ex-serviceman status.

Eligibility for specific schemes, benefits or reservations shall remain subject to the rules of the concerned government department or competent authority.

8. MAJOR AREAS OF SUPPORT

8.1 Medical and Healthcare Support

The mission may facilitate:

• Medical consultations.
• Diagnostic services.
• Surgery coordination.
• Rehabilitation support.
• Physiotherapy.
• Occupational therapy.
• Prosthetic and orthotic services.
• Medicine assistance.
• Home-care guidance.
• Mental-health referrals.
• Pain-management support.
• Preventive health camps.
• Telemedicine access.
• Coordination with military, government or empanelled healthcare systems.

Medical diagnosis and treatment shall be provided only by qualified and authorised professionals.

8.2 Assistive Devices

Support may include approved assistive devices such as:

• Wheelchairs.
• Motorised wheelchairs.
• Artificial limbs.
• Orthotic devices.
• Walking aids.
• Crutches.
• Hearing aids.
• Visual-assistance devices.
• Accessible communication devices.
• Modified furniture.
• Medical support equipment.
• Adaptive technology.
• Vehicle modification support, where legally and medically appropriate.

Devices should be selected according to professional assessment and beneficiary requirements.

8.3 Physical Rehabilitation

Rehabilitation support may include:

• Physiotherapy.
• Occupational therapy.
• Prosthetic training.
• Mobility training.
• Home-exercise guidance.
• Sports rehabilitation.
• Independent-living skills.
• Accessibility assessment.
• Follow-up medical reviews.
• Family-caregiver orientation.

The objective is to improve independence, mobility, confidence and quality of life.

8.4 Mental Wellbeing and Emotional Support

The mission may facilitate:

• Professional counselling.
• Trauma-support referrals.
• Peer-support groups.
• Veteran-to-veteran interaction.
• Family counselling.
• Stress-management sessions.
• Social reintegration programmes.
• Confidence-building activities.
• Sports and cultural engagement.
• Crisis-support referrals.

Serious mental-health concerns must be handled only by qualified professionals and appropriate emergency services.

8.5 Pension and Welfare Guidance

The mission may assist beneficiaries in understanding or preparing matters relating to:

• Service pension.
• Disability pension.
• Family pension.
• Ex gratia support.
• Insurance.
• Medical benefits.
• Canteen and welfare facilities.
• Resettlement benefits.
• State and Central welfare schemes.
• Educational benefits for dependants.
• Grievance submissions.
• Record correction.
• Status tracking.

Veterans India shall act as a facilitator and shall not claim authority to approve government benefits.

8.6 Legal and Documentation Support

Qualified professionals may assist with:

• Service-record matters.
• Pension documentation.
• Disability-related claims.
• Insurance claims.
• Succession and family documentation.
• Banking and nomination matters.
• Property documentation.
• Consumer grievances.
• Employment disputes.
• Government-scheme applications.
• Legal notices and appeals, where professionally appropriate.

Legal advice must be provided only by qualified and authorised professionals.

8.7 Employment Support

The mission may facilitate:

• Job matching.
• Resume preparation.
• Interview guidance.
• Corporate referrals.
• Security and administration roles.
• Technical employment.
• Training and instructor roles.
• Remote-work opportunities.
• Consultancy assignments.
• Institutional positions.
• Placement support for eligible dependants.
• Job fairs.
• Digital employment platforms.

Employment support shall be based on skills, health, qualifications, location and employer requirements.

8.8 Entrepreneurship and Self-Employment

Support may include:

• Business guidance.
• Project-report preparation.
• Financial-literacy training.
• Market assessment.
• Digital-business training.
• Loan-scheme awareness.
• Franchise guidance.
• Rural enterprise support.
• Agriculture and allied activities.
• Service-based micro-enterprises.
• E-commerce support.
• Product branding and market linkage.
• Mentorship by experienced professionals.

No loan, profit or business success shall be guaranteed.

8.9 Skill Development and Resettlement

Training may include:

• Digital literacy.
• Office administration.
• Security management.
• Logistics.
• Disaster management.
• First aid.
• Cyber awareness.
• Teaching and training.
• Communication skills.
• Entrepreneurship.
• Project management.
• Agriculture and rural enterprise.
• Financial literacy.
• Vocational and technical skills.
• Leadership and community coordination.

Training should be aligned with beneficiary ability, interest and employment potential.

8.10 Housing and Accessibility Support

Subject to need, feasibility and available resources, support may include:

• Home accessibility assessment.
• Ramps.
• Handrails.
• Accessible toilets.
• Doorway modifications.
• Non-slip flooring.
• Wheelchair movement space.
• Lighting improvements.
• Essential home repairs.
• Accessible work areas.
• Water and sanitation facilities.
• Solar lighting.
• Temporary housing assistance.

All structural work should follow safety, legal and technical requirements.

8.11 Education Support for Dependants

Support may include:

• School and college fees.
• Scholarships.
• Books and uniforms.
• Digital devices.
• Coaching.
• Career guidance.
• Skill training.
• Internship connections.
• Competitive-examination support.
• Mentorship.
• Hostel support.
• Professional-course guidance.

Priority may be based on verified need, academic progress and available resources.

8.12 Emergency Assistance

In verified emergencies, the mission may facilitate:

• Urgent medical support.
• Temporary household support.
• Essential supplies.
• Travel assistance.
• Immediate accessibility equipment.
• Short-term financial relief.
• Documentation support.
• Coordination with local authorities and institutions.

Emergency support shall follow an expedited but documented approval process.

9. INDIVIDUAL SUPPORT PLAN

Each approved beneficiary may have an Individual Support Plan.

The plan may include:

• Personal and service profile.
• Disability or health-related requirements.
• Current pension and welfare status.
• Assistive-device needs.
• Rehabilitation requirements.
• Employment or livelihood goals.
• Family and dependant needs.
• Housing and accessibility requirements.
• Documentation issues.
• Education requirements.
• Estimated support period.
• Assigned coordinator.
• Review schedule.
• Expected outcomes.

The plan shall remain confidential except for information approved for public disclosure.

10. HOW A SUPPORT CASE IS REGISTERED

Step 1: Registration

The veteran, family member or authorised referrer submits the official support form.

Step 2: Preliminary Screening

Basic eligibility, service details and support requirements are reviewed.

Step 3: Document Verification

Service, identity, disability and family documents are verified.

Step 4: Need Assessment

An authorised team evaluates the actual medical, financial, accessibility or livelihood need.

Step 5: Expert Review

Where required, the case may be reviewed by medical, legal, rehabilitation or employment experts.

Step 6: Approval

The case is approved, deferred, returned for additional documents or rejected according to policy.

Step 7: Support Plan

A need-based assistance plan is prepared.

Step 8: Resource Mobilisation

Funds, services, equipment, institutional support or professional assistance are arranged.

Step 9: Assistance Delivery

Approved support is provided through authorised channels.

Step 10: Follow-Up

Progress and outcomes are reviewed periodically.

11. REQUIRED DOCUMENTS

Documents may include, as applicable:

• Service identity card.
• Discharge book.
• Pension payment order.
• Ex-serviceman identity card.
• Disability certificate.
• Medical board documents.
• Identity proof.
• Address proof.
• Family relationship documents.
• Bank details of the verified beneficiary.
• Medical estimates.
• Assistive-device recommendation.
• Education fee documents.
• Income or financial-need documents.
• Employment or skill records.
• Consent declaration.
• Photographs, only where necessary and consented.

Additional records may be requested depending on the type of assistance.

12. BENEFICIARY REGISTRATION FORM

The form may include:

• Name of applicant.
• Service or force.
• Rank or designation.
• Service number.
• Date of enrolment.
• Date of retirement or discharge.
• Category of service.
• Disability status.
• Nature and percentage of disability, as officially certified.
• Pension status.
• State and district.
• Full address.
• Mobile number.
• Email.
• Family details.
• Current employment or livelihood status.
• Nature of assistance required.
• Medical or rehabilitation requirement.
• Assistive-device requirement.
• Employment or entrepreneurship interest.
• Government benefits received.
• Supporting documents.
• Consent for verification.
• Consent for limited publication.
• Declaration of accuracy.

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13. REFER A VETERAN

A veteran, family member, institution, government representative or responsible citizen may refer an eligible person.

The referral form may include:

• Referrer’s name.
• Organisation or role.
• Contact details.
• Name of veteran.
• Service details.
• State and district.
• Nature of relationship.
• Known support requirement.
• Available documents.
• Consent status.
• Reason for referral.
• Declaration of accuracy.

A referral shall not automatically guarantee approval or financial assistance.

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14. VERIFIED SUPPORT CASES

Only approved and consented cases should appear on the public website.

A public case profile may display:

• Case reference number.
• Beneficiary name, subject to consent.
• State and district.
• Brief verified service background.
• Type of support required.
• Approved support target.
• Amount or resources received.
• Support delivered.
• Remaining requirement.
• Verification status.
• Last update.
• Case status.

Medical records, bank details, addresses and sensitive information must not be displayed publicly.

15. TRANSPARENT FUNDRAISING

Public fundraising may be used only for verified and approved cases.

Financial Principles

• Every public appeal must have written approval.
• Funds must be received only through official Veterans India accounts or authorised payment systems.
• The purpose of the appeal must be clearly disclosed.
• Case-wise accounting should be maintained.
• Proper receipts or acknowledgements should be issued.
• Payments may be made directly to beneficiaries, hospitals, institutions or vendors.
• Utilisation records should be retained.
• Unused funds should be handled according to the disclosed policy.
• Financial and impact summaries should be updated periodically.
• No individual may use a personal account for authorised mission collections without written approval.

16. BENEFICIARY AND OPERATIONAL ALLOCATION

Where the approved crowdfunding model is applied, the distribution structure must be disclosed before accepting contributions.

75% – Direct Beneficiary Support

This portion may be used for:

• Medical treatment.
• Rehabilitation.
• Assistive devices.
• Education.
• Housing accessibility.
• Livelihood support.
• Skill development.
• Emergency needs.
• Other approved beneficiary requirements.

25% – Verified Operational and Mobilisation Expenses

This portion may support:

• Case identification.
• Field verification.
• Medical and technical assessment.
• Travel and coordination.
• Digital payment systems.
• Documentation.
• Audit and compliance.
• Donor communication.
• Volunteer coordination.
• Fundraising outreach.
• Reporting.
• Campaign administration.
• Monitoring and follow-up.

The applicable allocation must be clearly displayed on every fundraising page.

Donors must not be misled regarding the direct and operational use of contributions.

17. DIRECT SUPPORT OPTIONS

Donors and partners may support approved needs directly through:

• Payment of hospital bills.
• Purchase of assistive devices.
• Payment of education fees.
• Sponsorship of skill training.
• Support for home accessibility.
• Purchase of livelihood equipment.
• Employment sponsorship.
• Professional services.
• Rehabilitation support.
• Digital devices.
• Mobility solutions.

Where practical, payments may be made directly to verified institutions, hospitals, vendors or service providers.

18. ROLE OF VETERANS

Veterans may support the mission by:

• Identifying genuine cases.
• Assisting with service-document verification.
• Mentoring disabled and elderly veterans.
• Guiding beneficiaries regarding welfare schemes.
• Conducting home visits with consent.
• Supporting rehabilitation and peer engagement.
• Facilitating employment connections.
• Preventing fraud and exploitation.
• Helping beneficiaries join community-service initiatives.
• Maintaining long-term contact.

Veterans shall act with sensitivity, discipline and confidentiality.

19. ROLE OF DISTRICT TEAMS

The authorised district team may:

• Identify eligible beneficiaries.
• Conduct preliminary verification.
• Prepare need-assessment reports.
• Coordinate with hospitals and professionals.
• Assign a veteran support coordinator.
• Monitor delivery of assistance.
• Support documentation.
• Connect beneficiaries with schemes.
• Prevent duplicate fundraising.
• Maintain district-level records.
• Submit periodic reports.
• Protect privacy and dignity.

No district unit may launch a public appeal or collect funds without written approval.

20. VETERAN SUPPORT COORDINATOR

Each approved case may be assigned a responsible coordinator.

The coordinator may:

• Serve as the main point of contact.
• Explain procedures.
• Assist with documentation.
• Coordinate medical or professional support.
• Track the support plan.
• Report changing requirements.
• Avoid repeated contact by multiple teams.
• Protect confidentiality.
• Coordinate with headquarters, district units and partners.
• Support periodic follow-up.

The coordinator shall not make unauthorised financial or legal commitments.

21. HEALTHCARE AND REHABILITATION PARTNERS

Hospitals, rehabilitation centres, doctors, physiotherapists and assistive-technology providers may support through:

• Free or subsidised consultations.
• Diagnostics.
• Surgery support.
• Physiotherapy.
• Prosthetic services.
• Occupational therapy.
• Rehabilitation programmes.
• Assistive devices.
• Home-care guidance.
• Mental-health referrals.
• Disability assessments.
• Follow-up care.

Partners must follow professional, legal, ethical and patient-consent standards.

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22. CORPORATE AND PSU PARTICIPATION

Corporates and PSUs may support through CSR and institutional partnerships in areas such as:

• Medical care.
• Assistive devices.
• Skill development.
• Employment.
• Entrepreneurship.
• Accessible housing.
• Digital literacy.
• Education of dependants.
• Rehabilitation.
• Technology support.
• Mobility solutions.
• Impact tracking.
• Veteran hiring programmes.

Corporate participation must be transparent and must not influence beneficiary verification.

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23. EMPLOYER AND PLACEMENT PARTNERS

Companies, institutions and employers may support by:

• Offering suitable employment.
• Creating veteran-friendly roles.
• Providing remote or flexible work.
• Conducting skill-based assessments.
• Supporting workplace accessibility.
• Offering internships to dependants.
• Providing project-based consultancy work.
• Creating veteran entrepreneurship opportunities.
• Conducting placement drives.
• Recognising military skills and leadership experience.

All employment shall remain subject to merit, role requirements and applicable law.

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24. EDUCATIONAL INSTITUTION SUPPORT

Schools, colleges and universities may contribute through:

• Scholarships.
• Fee concessions.
• Admission guidance.
• Digital-learning support.
• Career counselling.
• Skill courses.
• Research on veteran welfare.
• Accessible campus facilities.
• Internships.
• Faculty and student volunteering.
• Veteran interaction programmes.
• VPRF Centre activities.

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25. LEGAL AND PROFESSIONAL SUPPORT

Lawyers, chartered accountants, financial advisers, architects, engineers and other professionals may support through:

• Pension and service guidance.
• Legal-document review.
• Insurance support.
• Financial planning.
• Banking assistance.
• Business planning.
• Housing-accessibility design.
• Tax guidance.
• Employment counselling.
• Entrepreneurship mentoring.
• Documentation and compliance support.

Professional advice must be given only by qualified persons within their field of competence.

26. VOLUNTEER OPPORTUNITIES

Volunteers may contribute through:

• Veteran outreach.
• Documentation assistance.
• Hospital coordination.
• Education mentoring.
• Digital support.
• Job-search assistance.
• Translation.
• Home-accessibility surveys.
• Event coordination.
• Follow-up calls.
• Data entry.
• Donor communication.
• Community inclusion activities.
• Sports and wellness programmes.

All volunteers must complete orientation and follow the code of conduct.

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27. VETERAN MENTOR NETWORK

Experienced veterans and professionals may join a national mentor network.

Mentorship may support:

• Newly retired personnel.
• Divyang Sainiks.
• Veteran entrepreneurs.
• Veterans seeking employment.
• Martyrs’ and veterans’ children.
• Women dependants.
• Rural veterans.
• Elderly ex-servicemen.
• VPRF volunteers.
• Educational institutions.

Mentorship may include:

• Career guidance.
• Leadership support.
• Business mentoring.
• Digital skills.
• Pension awareness.
• Emotional encouragement.
• Community engagement.
• Institutional lectures.
• Peer support.

Mentors should be verified and matched according to the beneficiary’s needs.

28. WOMEN AND FAMILY SUPPORT

The mission may support spouses, daughters and dependent family members through:

• Skill development.
• Employment referrals.
• Entrepreneurship.
• Digital literacy.
• Financial awareness.
• Education support.
• Legal guidance.
• Healthcare awareness.
• Market linkage.
• Self-help groups.
• Leadership development.
• Mentorship.

The goal should be sustainable family empowerment and dignity.

29. ELDERLY EX-SERVICEMEN SUPPORT

Special attention may be given to elderly veterans who are:

• Living alone.
• Facing mobility challenges.
• Experiencing serious health concerns.
• Financially vulnerable.
• Unaware of welfare entitlements.
• Living in remote locations.
• Without adequate family support.
• Requiring home modifications.
• Needing digital or banking assistance.

Support may include regular contact, scheme facilitation, healthcare coordination and community connection.

30. SPORTS, FITNESS AND REHABILITATION

The mission may promote adaptive sports and fitness through:

• Wheelchair sports.
• Para-athletics.
• Yoga.
• Swimming.
• Strength and mobility exercises.
• Rehabilitation camps.
• Veterans’ sports events.
• Community fitness activities.
• Coaching support.
• Accessible sports equipment.

Participation should be based on medical advice and qualified supervision.

31. GOVERNMENT SCHEME FACILITATION

The mission may help beneficiaries understand and apply for eligible schemes relating to:

• Pension.
• Disability benefits.
• Healthcare.
• Education.
• Resettlement.
• Employment.
• Skill development.
• Housing.
• Assistive devices.
• Insurance.
• State welfare programmes.
• Central welfare programmes.

Veterans India shall act only as a facilitator.

Final eligibility and approval shall remain with the competent authority.

32. DIGITAL VETERAN SUPPORT DIRECTORY

The mission may maintain a secure digital directory.

Public information may include, subject to consent:

• Name.
• Service background.
• State and district.
• Skills and experience.
• Mentorship availability.
• Employment interest.
• Approved support requirement.
• Recognition and community contribution.

Private information such as addresses, medical reports, financial details, service documents and bank details must remain protected.

33. PRIVACY AND DATA PROTECTION

The mission shall:

• Collect only necessary information.
• Obtain informed consent.
• Restrict access to sensitive records.
• Protect medical and disability data.
• Avoid publishing bank details.
• Avoid displaying full residential addresses.
• Protect dependants’ information.
• Use secure digital systems.
• Maintain appropriate access controls.
• Correct or remove information where required.
• Avoid public disclosure beyond the approved purpose.

No beneficiary story should be sensationalised.

34. CODE OF CONDUCT

All office bearers, volunteers, donors, professionals and partners must:

• Treat veterans with dignity.
• Protect confidential information.
• Avoid intrusive or repeated contact.
• Never demand photographs as a condition of support.
• Never make false promises.
• Never collect unauthorised funds.
• Never exaggerate a case.
• Never misuse disability for publicity.
• Never discriminate on the basis of rank, service, region, caste, religion, gender or disability.
• Never use the mission for personal business.
• Never share medical or service documents casually.
• Report conflicts of interest.
• Maintain accurate records.
• Follow approved procedures.
• Place beneficiary welfare above publicity.

35. POLITICAL NEUTRALITY

The Divyang Sainik and Ex-Servicemen Support Mission is apolitical.

No beneficiary case, event, support campaign or veteran gathering may be used to:

• Promote a political party.
• Campaign for a candidate.
• Seek votes.
• Display political banners.
• Deliver partisan speeches.
• Pressure veterans to support a political position.
• Use service or disability for electoral publicity.
• Create division among veterans.

Public representatives may support the mission in a transparent and non-partisan manner.

36. SAFEGUARDS AGAINST FRAUD

The mission should maintain safeguards including:

• Unique case identification numbers.
• Service-record verification.
• Disability-document verification.
• Bank-account verification.
• Duplicate-case detection.
• Approval before fundraising.
• Controlled access to documents.
• Donor receipts.
• Vendor verification.
• Utilisation records.
• Beneficiary confirmation.
• Periodic audit.
• Complaint mechanism.
• Public warning against personal-account collections.

Suspicious appeals using the name of Veterans India should be reported immediately.

37. GROUNDS FOR REJECTION OR DEFERRAL

A case may be rejected, deferred or returned for clarification due to:

• Incomplete documents.
• False information.
• Identity mismatch.
• Unverified service status.
• Unverified disability claim.
• Duplicate fundraising.
• Lack of consent.
• Misuse of previous assistance.
• Serious conflict of interest.
• Non-cooperation with verification.
• Ineligibility under the mission policy.
• Legal or ethical concerns.
• Support already fully covered through another verified source.

Rejection does not always imply wrongdoing. It may arise from insufficient evidence or ineligibility under the applicable policy.

38. MONITORING AND FOLLOW-UP

Approved cases may be monitored through:

• Medical progress.
• Rehabilitation outcomes.
• Use of assistive devices.
• Employment status.
• Business or livelihood progress.
• Education progress of dependants.
• Pension or scheme status.
• Housing-accessibility completion.
• Family satisfaction.
• Mentor engagement.
• Pending requirements.
• Case closure status.

Monitoring must remain respectful and proportionate.

39. CASE COMPLETION

A case may be marked completed when:

• The approved treatment has been supported.
• The assistive device has been delivered.
• The accessibility work has been completed.
• The approved education fee has been paid.
• Employment or livelihood support has been provided.
• The fundraising target has been achieved.
• The beneficiary requests closure.
• The approved support period ends.

Mentorship and community connection may continue after financial assistance is completed.

40. GRIEVANCE AND COMPLAINT MECHANISM

Beneficiaries, donors, volunteers and partners may report:

• Unauthorised fundraising.
• Misuse of funds.
• Privacy violations.
• Harassment.
• False promises.
• Political misuse.
• Inflated claims.
• Duplicate appeals.
• Non-delivery of approved support.
• Conflict of interest.
• Misconduct by an office bearer.
• Misuse of Veterans India’s name.
• Discrimination.
• Improper handling of medical or service documents.

The complaint form may include:

• Complainant details.
• Case reference number.
• Nature of complaint.
• Supporting evidence.
• Consent for contact.
• Requested action.

Complaints should be reviewed fairly, confidentially and within an approved process.

41. WEBSITE FORMS

The website should include:

Beneficiary Registration Form

For Divyang Sainiks and ex-servicemen seeking support.

Refer a Veteran Form

For family members, veterans, institutions and citizens.

Support a Verified Case Form

For donors supporting an approved case.

Healthcare Partner Form

For hospitals, rehabilitation centres and medical professionals.

Assistive-Device Partner Form

For manufacturers, suppliers and technical organisations.

Employment Partner Form

For employers and placement organisations.

CSR Partnership Form

For corporates and PSUs.

Volunteer Registration Form

For individuals offering time and expertise.

Mentor Registration Form

For veterans and professionals.

Grievance Form

For reporting misconduct, fraud or procedural concerns.

42. ADMIN DASHBOARD REQUIREMENTS

The admin system should be able to:

• Generate unique case IDs.
• Verify service documents.
• Verify disability and medical documents.
• Record consent.
• Categorise support needs.
• Assign a case coordinator.
• Detect duplicate cases.
• Track case status.
• Approve or reject appeals.
• Set fundraising targets.
• Display the approved 75% beneficiary and 25% operational model where applicable.
• Track donations case-wise.
• Record direct payments.
• Upload utilisation proof.
• Track assistive-device delivery.
• Track rehabilitation progress.
• Track employment and livelihood support.
• Record partner commitments.
• Maintain donor receipts.
• Publish approved updates.
• Protect sensitive records.
• Manage complaints.
• Close completed cases.
• Export financial and impact reports.
• Display only verified public information.

Suggested Case Status

• Draft.
• Submitted.
• Documents Required.
• Under Verification.
• Need Assessment.
• Expert Review.
• Approved.
• Fundraising Active.
• Support in Progress.
• Partially Supported.
• Fully Supported.
• Follow-Up Active.
• Completed.
• On Hold.
• Rejected.
• Withdrawn.

43. VERIFIED IMPACT SECTION

The public impact dashboard may display:

• Divyang Sainiks registered.
• Ex-servicemen verified.
• Veterans supported.
• States and districts covered.
• Medical cases supported.
• Assistive devices provided.
• Rehabilitation cases completed.
• Veterans placed in employment.
• Veteran businesses supported.
• Dependants receiving education support.
• Pension and welfare cases facilitated.
• Accessible homes created.
• Elderly veterans supported.
• Total authorised funds raised.
• Direct beneficiary support delivered.
• Operational expenditure.
• Active volunteers.
• Healthcare partners.
• CSR and employment partners.
• Completed cases.

All public figures must be verified and updated from authorised records.

44. FREQUENTLY ASKED QUESTIONS

What is the Divyang Sainik and Ex-Servicemen Support Mission?

It is a Veterans India initiative created to provide verified, need-based and transparent support to eligible disabled soldiers, veterans, ex-servicemen and their dependent families.

Is it a government scheme?

No. It is a voluntary welfare initiative. It may help beneficiaries access government schemes but does not replace government departments.

Who can apply?

Eligible Divyang Sainiks, ex-servicemen or authorised family representatives may apply.

Can someone refer a veteran?

Yes, but consent and document verification will be required.

Does registration guarantee assistance?

No. Registration begins the verification and need-assessment process. Support depends on eligibility, approval and available resources.

What types of support are available?

Support may include healthcare, rehabilitation, assistive devices, employment, entrepreneurship, education, housing accessibility, legal guidance and welfare-scheme facilitation.

Can serving personnel apply?

Eligibility for serving personnel shall depend on the approved mission policy, service rules and institutional permissions.

How is ex-serviceman status verified?

Through official service and discharge records or other documents recognised by the competent authority.

How is disability verified?

Through recognised medical-board records or disability certification from the competent authority.

Can a donor support a specific veteran?

Yes, through an approved and verified case page.

Can a donor pay a hospital or supplier directly?

Yes, direct institutional or vendor payment may be arranged where appropriate.

Does the full donation go directly to the beneficiary?

Where the approved crowdfunding model applies, 75% supports the beneficiary and 25% covers verified operational and mobilisation expenses. This must be disclosed before contribution.

Can volunteers collect money?

No volunteer may collect funds without written authorisation.

Can an employer register job opportunities?

Yes, employers may use the official employment-partner form.

Can a hospital become a partner?

Yes, subject to verification and professional standards.

Can veterans receive help with pension matters?

The mission may provide guidance and documentation assistance, but final decisions remain with the competent authority.

Can dependants receive education support?

Yes, verified dependants may be considered for scholarships, fees, mentoring and career support.

Are medical records made public?

No. Medical records and sensitive personal information must remain protected.

Can a rejected case be reviewed?

A grievance may be submitted if there is a procedural concern, missing information or conflict of interest.

How can misuse be reported?

Misuse may be reported through the official grievance and complaint form.

45. CALL TO ACTION

Stand With Those Who Stood for the Nation

They served in difficult terrain.

They faced danger.

They protected national security.

They sacrificed comfort, family time and personal opportunity.

Some returned with injuries.

Some live with permanent disabilities.

Some face medical, financial or employment challenges after service.

Their uniform may have been retired, but their dignity and contribution must never be forgotten.

Main Call-to-Action Buttons

46. CLOSING MESSAGE

Divyang Sainiks and ex-servicemen do not seek sympathy.

They deserve respect.

They deserve accessibility.

They deserve opportunity.

They deserve professional support.

They deserve recognition for the experience, discipline and leadership they continue to bring to society.

The Divyang Sainik and Ex-Servicemen Support Mission is a commitment that service to the nation will be honoured through action.

It will continue through:

• Healthcare.
• Rehabilitation.
• Assistive technology.
• Employment.
• Entrepreneurship.
• Education.
• Accessible housing.
• Welfare guidance.
• Mentorship.
• Community leadership.
• Transparent and long-term support.

Let every disabled soldier live with dignity and independence.

Let every ex-serviceman find meaningful opportunities after service.

Let every veteran family remain connected with the nation they served.

Let citizens, institutions and organisations come together to honour service through responsible action.

Honour Their Service

Restore Dignity

Strengthen Their Future

Nation First • Patriot First